Terms and Conditions

1. General

Welcome to RTM Bus Service. By making an enquiry, booking a vehicle or using our services, you agree to the following Terms & Conditions.

RTM Bus Service provides car rental, Tempo Traveller rental, bus rental and outstation transportation services. These terms apply to all bookings made through our website, phone, WhatsApp, email or any other communication channel.

RTM Bus Service reserves the right to update these Terms & Conditions when necessary. The latest version published on this website will apply to future bookings.

2. Booking & Confirmation

1. A booking request is considered confirmed only after RTM Bus Service confirms the booking.
2. A booking may require an advance payment to reserve the vehicle.
3. The required advance amount may vary depending on the vehicle, journey, destination, travel date and booking requirements.
4. Vehicle availability is subject to confirmation at the time of booking.
5. A quotation or estimated fare does not constitute a confirmed booking until accepted and confirmed by RTM Bus Service.
6. Customers should provide accurate information including name, mobile number, travel date, pickup location, destination, number of passengers and required vehicle type.
7. Any special requirements should be communicated at the time of booking.

3. Vehicle Allocation

1. RTM Bus Service will make reasonable efforts to provide the vehicle category selected during booking.
2. In exceptional circumstances, the exact vehicle may become unavailable due to breakdown, maintenance, accident, operational issues or other unforeseen circumstances.
3. In such situations, RTM Bus Service may provide a similar or upgraded vehicle, subject to availability.
4. If a suitable replacement cannot be arranged, the booking may be cancelled and the applicable refund will be processed.

4. Rental Charges

The total rental price may depend on:

1. Vehicle type and seating capacity
2. Number of travel days
3. Distance travelled
4. Destination and route
5. Pickup and drop-off locations
6. Driver requirements
7. Toll charges
8. Parking charges
9. State/permit taxes
10. Fuel charges, where applicable
11. Additional kilometres or hours
12. Other applicable government or service charges

Any applicable charges not included in the quoted rental amount should be clarified before confirming the booking.

5. Payment Terms

1. Customers must pay the agreed advance amount to confirm the booking.
2. The remaining amount must be paid according to the payment schedule communicated at the time of booking.
3. RTM Bus Service may require the full balance before or at the beginning of the journey depending on the booking.
4. Additional charges incurred during the journey may be payable separately.
5. Customers should retain payment receipts, transaction details or booking confirmations for their records.

6. Cancellation Policy

Customers may request cancellation by contacting RTM Bus Service through the registered booking contact details.

Cancellation charges will depend on how far in advance the cancellation is made and the costs already incurred in reserving the vehicle.

Suggested cancellation schedule

The above schedule may be modified for peak-season bookings, holidays, special events, long-duration bookings or bookings involving non-refundable third-party arrangements.

The cancellation policy applicable to a particular booking may be communicated to the customer before confirmation.

7. Refund Policy

1. Eligible refunds will be processed after the cancellation request has been reviewed and approved.
2. Refunds will normally be made to the original payment method wherever practical.
3. Processing time may depend on the payment method and banking/payment-service provider.
4. Any applicable cancellation charges, transaction charges or non-refundable third-party costs may be deducted from the refund.
5. If a booking is cancelled by RTM Bus Service due to circumstances within its operational control and no suitable replacement is accepted, the eligible booking amount may be refunded according to the circumstances.
6. Amounts already paid for services that have been fully or partially used may not be refundable.
7. No refund will generally be provided for unused portions of a journey caused by the customer’s decision to shorten, discontinue or modify the trip after commencement.

8. Customer Cancellation

Customers are responsible for informing RTM Bus Service as early as possible if they need to cancel or modify a booking.

A cancellation request will be considered effective only after it has been received and acknowledged by RTM Bus Service.

Failure to communicate a cancellation and failure to appear at the agreed pickup location may be treated as a no-show and may result in forfeiture of the applicable booking amount.

9. Rescheduling

1. Customers may request a change to the travel date, vehicle or itinerary, subject to availability.
2. Rescheduling is not guaranteed and may involve additional charges.
3. A change requested close to the travel date may be treated as a cancellation and new booking.
4. Any difference in fare resulting from the revised booking must be paid by the customer.
5. Peak-season and high-demand bookings may have stricter rescheduling conditions.

10. No-Show Policy

If the customer or passenger does not arrive at the agreed pickup location at the scheduled time:

1. The booking may be treated as a no-show.
2. The vehicle may be released after a reasonable waiting period.
3. The booking amount may be non-refundable.
4. Any additional waiting or parking charges incurred may be payable by the customer.

Customers should contact RTM Bus Service immediately if they are delayed or unable to reach the pickup point.

11. Pickup & Drop-Off

1. Customers must provide accurate pickup and drop-off information.
2. Customers are responsible for being available at the agreed pickup location and time.
3. Changes to pickup/drop-off locations after booking may result in additional charges.
4. Additional distance, waiting time, parking or route changes may be charged separately where applicable.
5. Pickup and drop-off timings may be affected by traffic, weather, road conditions, restrictions or other circumstances beyond our control.

12. Driver & Vehicle Safety

1. RTM Bus Service expects customers to cooperate with the driver and follow reasonable safety instructions.
2. Customers must not ask the driver to violate traffic laws, speed limits or other applicable regulations.
3. The driver may refuse unsafe or unlawful requests.
4. Seat belts should be used wherever provided.
5. Passenger capacity must not exceed the legally permitted capacity of the vehicle.

13. Vehicle Usage

Vehicles rented through RTM Bus Service must be used only for lawful purposes.

Customers must not:

1. Carry prohibited or illegal items.
2. Damage or intentionally misuse the vehicle.
3. Use the vehicle for racing or other dangerous activities.
4. Exceed the permitted passenger capacity.
5. Engage in activities that may compromise the safety of the driver, passengers or vehicle.

Any damage caused through misuse, negligence or unlawful activity may be recoverable from the responsible customer.

14. Luggage & Personal Belongings

Customers are responsible for their luggage and personal belongings during the journey.

RTM Bus Service is not responsible for loss, theft or damage to personal belongings left inside a vehicle unless such loss or damage is caused by proven negligence or misconduct attributable to RTM Bus Service.

Customers should check the vehicle carefully before leaving it.

15. Additional Charges

Additional charges may apply for:

1. Extra kilometres
2. Extra hours
3. Driver overtime
4. Night-time travel where applicable
5. Toll charges
6. Parking fees
7. State permits
8. Entry fees
9. Additional stops
10. Route changes
11. Waiting time
12. Additional services requested by the customer

Applicable charges should be clarified with RTM Bus Service before or during the journey.

16. Outstation Travel

For outstation journeys, the customer must provide complete travel details before booking.

Routes and schedules may be affected by:

1. Traffic conditions
2. Road closures
3. Weather
4. Government restrictions
5. Local regulations
6. Vehicle restrictions
7. Natural events
8. Other unforeseen circumstances

RTM Bus Service will make reasonable efforts to complete the journey according to the agreed itinerary but cannot guarantee a specific arrival time where circumstances beyond its control cause delays.

17. Force Majeure

RTM Bus Service will not be held responsible for delays, cancellation or inability to provide services caused by circumstances beyond reasonable control, including but not limited to:

1. Natural disasters
2. Floods or cyclones
3. Severe weather
4. Government restrictions
5. Road closures
6. Strikes or civil disturbances
7. Accidents
8. Vehicle breakdowns
9. Traffic restrictions
10. Emergencies
11. Acts of third parties
12. Other unforeseen circumstances

Where possible, RTM Bus Service will try to arrange an alternative vehicle or reasonable solution.

18. Vehicle Breakdown or Operational Problems

In the event of a vehicle breakdown or operational problem during a journey, RTM Bus Service will make reasonable efforts to arrange repair, replacement or alternative transportation, subject to availability and circumstances.

Any refund or compensation, where applicable, will be determined based on the unused portion of the service and the circumstances of the incident.

19. Customer Responsibilities

Customers are expected to:

1. Provide correct booking information.
2. Follow agreed pickup and travel schedules.
3. Treat the vehicle and driver respectfully.
4. Follow applicable traffic and safety rules.
5. Pay additional charges that were reasonably incurred due to customer-requested changes.
6. Ensure that all passengers follow applicable safety requirements.

20. Prohibited Activities

The following activities are prohibited in vehicles:

1. Carrying illegal or hazardous substances.
2. Smoking where prohibited.
3. Damaging vehicle interiors or equipment.
4. Carrying dangerous goods without required authorization.
5. Any activity that violates applicable laws.
6. Any activity that creates a safety risk for passengers, drivers or other road users.

21. Children & Passenger Capacity

Customers are responsible for ensuring that the number of passengers does not exceed the permitted capacity of the booked vehicle.

Where child seats or other special arrangements are required, customers should communicate their requirements at the time of booking.

22. Website Information

RTM Bus Service makes reasonable efforts to keep website information accurate and updated.

Vehicle images, specifications, features and descriptions shown on the website may vary from the actual vehicle allocated for a particular booking.

Availability and pricing are subject to confirmation.

23. Pricing Changes

Prices may vary based on travel dates, vehicle availability, destination, distance, demand, season and other operational factors.

A confirmed booking price will generally remain applicable to that booking unless the customer requests changes that affect the agreed service.

24. Complaints & Service Issues

Customers should report any service-related issue to RTM Bus Service as soon as reasonably possible so that we have an opportunity to investigate and resolve the matter.

Complaints should include relevant booking details, travel date, vehicle information and a description of the issue.

RTM Bus Service will review complaints fairly and take reasonable steps to resolve genuine service concerns.

25. Limitation of Liability

RTM Bus Service will take reasonable care to provide the booked transportation service.

However, we will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control, including delays caused by traffic, weather, road conditions, government restrictions or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable law.

26. Privacy

Information provided by customers may be used for:

1. Processing bookings
2. Communicating about journeys
3. Providing customer support
4. Processing payments
5. Managing enquiries
6. Improving our services

Customer information will be handled in accordance with applicable privacy and data-protection requirements.

27. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising from the services provided by RTM Bus Service shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the matter.

28. Changes to Terms & Conditions

RTM Bus Service reserves the right to modify these Terms & Conditions from time to time.

Updated terms will be published on this website. Customers should review the terms applicable to their booking.

29. Contact Us

For booking, cancellation, refund, rescheduling or other service-related queries, please contact:

RTM Bus Service
Email: info@rtmbusservice.com
Website: rtmbusservice.com