Privacy Policy

Last Updated: August 27, 2026

RTM Bus Service respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit our website, contact us, submit an enquiry, request a quotation, or book our car rental, Tempo Traveller rental, bus rental or outstation transportation services.

By using our website or providing your information to us, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, make an enquiry or request our services.

This may include:

1. Full name
2. Mobile number
3. Email address
4. Pickup and drop-off locations
5. Travel date and time
6. Destination
7. Number of passengers
8. Vehicle preference
9. Journey or booking requirements
10. Billing or payment-related information
11. Any other information you choose to provide to us

We may also collect certain information automatically when you visit our website.

This may include:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Pages visited
6. Time spent on the website
7. Referring website
8. Approximate location information
9. Website interaction and usage information

We use this information primarily to operate, maintain and improve our website and services.

2. Information You Provide Through Enquiry Forms

When you submit an enquiry form on our website, we may collect the information entered into the form.

This information may be used to:

1. Respond to your enquiry
2. Provide vehicle availability information
3. Prepare a quotation
4. Contact you regarding your travel requirements
5. Process or manage a booking
6. Provide customer support

Please do not submit sensitive personal information through website enquiry forms unless it is specifically requested and necessary for providing the service.

3. How We Use Your Information

RTM Bus Service may use collected information for the following purposes:

1. Processing vehicle rental enquiries
2. Confirming bookings
3. Providing quotations
4. Arranging cars, Tempo Travellers and buses
5. Communicating with customers
6. Confirming pickup and drop-off details
7. Providing outstation transportation services
8. Processing payments where applicable
9. Providing customer support
10. Managing cancellations and refunds
11. Improving our services and website
12. Preventing fraudulent or unauthorized activity
13. Maintaining business and transaction records
14. Complying with applicable legal and regulatory requirements

We will use your information only for legitimate business purposes and in accordance with applicable law.

4. Communication With Customers

When you provide your phone number, email address or other contact information, we may contact you regarding:

1. Your enquiry
2. Booking confirmation
3. Travel arrangements
4. Pickup and drop-off information
5. Payment or booking updates
6. Cancellation or rescheduling
7. Customer support
8. Service-related notifications

We may communicate through phone calls, SMS, email, WhatsApp or other communication methods you have provided.

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

5. WhatsApp and Third-Party Communication

If you choose to contact RTM Bus Service through WhatsApp or another third-party communication platform, your interaction may also be subject to that platform’s own privacy policy and terms.

We recommend reviewing the privacy policies of third-party communication services before using them.

6. Payment Information

If online payment facilities are provided, payment transactions may be processed through third-party payment providers.

RTM Bus Service may receive limited transaction information necessary to confirm and manage your booking.

We generally do not need to collect or store your complete debit card, credit card, banking password, UPI PIN or other highly sensitive payment credentials.

Payment providers may independently collect and process payment information according to their own privacy policies and security practices.

7. Sharing of Information

RTM Bus Service does not sell or rent customers’ personal information to third parties.

We may share information when reasonably necessary with:

1. Vehicle owners or operational partners involved in fulfilling your booking
2. Drivers or transportation personnel who need journey information
3. Payment service providers
4. Website hosting and technology providers
5. Communication service providers
6. Analytics or advertising service providers, where applicable
7. Professional advisers
8. Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and understand how visitors use the website.

We may use cookies to:

1. Keep the website functioning properly
2. Understand website traffic
3. Improve website performance
4. Remember certain preferences
5. Analyze website usage
6. Support marketing or advertising activities, where applicable

You can usually control or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

9. Analytics

We may use third-party analytics services to understand how visitors use our website.

These services may collect information such as:

1. Device information
2. Browser information
3. Pages visited
4. Approximate location
5. Traffic sources
6. Website interactions

Analytics information is generally used in aggregated or statistical form to improve our website and services.

10. Advertising and Marketing

If RTM Bus Service uses third-party advertising or remarketing services, those services may use cookies or similar technologies to measure advertising performance or show relevant advertisements.

Where applicable, these third parties may collect information about your interaction with our website in accordance with their own privacy policies.

You may be able to manage advertising preferences through your browser, device settings or the relevant advertising platform.

11. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer where necessary to:

1. Complete a booking or transaction
2. Maintain business records
3. Handle disputes or complaints
4. Comply with legal obligations
5. Prevent fraud or misuse
6. Establish, exercise or defend legal claims

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

13. Your Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

1. Requesting information about how your data is used
2. Requesting access to personal information held about you
3. Requesting correction of inaccurate information
4. Requesting deletion of information where legally permitted
5. Withdrawing consent where processing is based on consent
6. Requesting restriction of certain processing
7. Raising concerns regarding our handling of personal information

To exercise an applicable privacy right, you may contact us using the details provided below.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for independent marketing or other purposes without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

15. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These third-party websites operate independently and have their own privacy policies.

RTM Bus Service is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Information From Third Parties

In certain circumstances, we may receive information about you from third parties involved in arranging or fulfilling your transportation service.

For example, a travel coordinator, corporate representative or booking partner may provide customer or journey information necessary to arrange transportation.

We will handle such information in accordance with applicable law and this Privacy Policy.

17. Business Transfers

If RTM Bus Service undergoes a business restructuring, merger, acquisition, sale of assets or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.

18. Legal Disclosure

We may disclose personal information when we reasonably believe that disclosure is necessary to:

1. Comply with applicable law
2. Respond to a lawful request from a government authority
3. Protect our legal rights
4. Investigate fraud or unauthorized activity
5. Protect the safety of customers, employees or others
6. Enforce our Terms & Conditions

19. Changes to This Privacy Policy

RTM Bus Service may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage visitors to review this page periodically.

20. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

RTM Bus Service

Email: info@rtmbusservice.com

Website: rtmbusservice.com

For privacy-related requests, please include sufficient information for us to understand and process your request.

21. Acceptance of This Privacy Policy

By using the RTM Bus Service website and submitting your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, consent will be obtained separately for activities that require consent under relevant laws.